Tell us what went wrong
Email gm@galleonlabs.io with the subject “Lettance complaint”. Include your account email, what happened and the result you would like. Do not send card details or private approval links.
What happens next
We aim to acknowledge your complaint within 3 working days and give a written response within 15 working days. If we need longer, we will explain why and give you an update date.
If the response does not resolve your concern, reply asking for a review. We will explain our final position and any applicable independent dispute resolution route. This process does not affect your statutory rights.
About your information
We use the details you provide to investigate and respond. Read our privacy notice for how your information is handled.