Help and support
Email us and a person will reply. Include your account email and the postcode of the home it is about.
Email gm@galleonlabs.ioLettance gives information, not legal advice. For a decision about a tenancy or a notice, take advice from a solicitor or your council.
Billing and refunds
First-payment promise: on your first Lettance subscription, if you ask within 14 days after the contract day, we refund your first payment in full, with no deduction for the service you have used. Refunding that first payment ends the subscription straight away. This applies to business customers too and is in addition to any statutory cancellation rights. To ask for it, email us from your account email. To stop your subscription renewing, open Settings and choose Manage billing; that does not refund a payment already made. Your records stay readable after you cancel.
A rule or council looks wrong
Tell us the page, the source link and what looks wrong. Read how we handle corrections.
Connecting ChatGPT, Claude or another assistant
Follow the steps for your assistant on Lettance in ChatGPT and Claude. Building something? Read the developer docs.
Your data
You can delete a home or your whole account yourself in Settings. To ask for a copy of your data, or for us to correct it, email us from your account email. Read our privacy notice.
Tenants
If your landlord sent you a link or a document through Lettance, contact your landlord about your tenancy. To ask about the information we hold about you, email us.
Security
If you think you have found a security problem, email us with the details, and please do not test against other people's accounts.